The fact that Business Process Outsourcing is accounted as one
of the fastest growing industries in the world; it has been predicted by the
international consultancy firm Mckinsey and Co. that the demand for outsourcing
will reach $180 billion in the year 2010, with the client contact services,
finance and human resource sub-sectors getting the biggest shares. Talking
about the trend in primary business requirements, experts are seeing a switch
from cost effectiveness to competence and skills quality. This growth more
stabilizes Philippine's position as the "Emerging Global Leader in the BPO
Industry".
Offshore Call Centers are currently the leading Business
Process Outsourcing in the Philippines.
Philippine offshore services generate high revenues of about $1.2 billion in
the year 2006, being the 3rd behind China
and India and a little ahead
of Malaysia.
That is 62% higher over the $1.3 billion gained in 2004, and a large increase
of revenues of $24 billion when BPO industry in Manila employed more than 2000 people. In the
Philippines,
It is approximated that 200,000 workers are employed in 120 BPO companies which
are mostly in Call Centers. Generally, Outsourcing in the Philippines is reported to earn $11
billion and will be employing 900,000 workers in the year 2010.
Major BPO offices are located in Cebu City
and Metro Manila. However, other regional offices such as Baguio
City, Bacolod
City, Cagayan de Oro City, Angles City,
Dagupan City,
Dumaguete City,
Lipa City,
Iloilo City
and Davao City are currently being developed and
promoted for offshore operations.
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